Thank you for shopping at xyriathnerythos.com. We are committed to providing our customers with high-quality products and a satisfying shopping experience. If you are not satisfied with your purchase, please carefully read the following policy before requesting a return or refund.
Return Eligibility
Customers can request a return within 30 days of receiving the goods. To qualify for a return, the goods must meet the following requirements:
The goods are unworn, unused, or undamaged;
The goods are in their original condition;
Original packaging, labels, and accessories are included;
Valid order information or proof of purchase can be provided.
The following may not qualify for a return:
Exceeding the return request period;
Damage, wear, or stains caused by human error;
Goods that have been visibly used or affect resale;
Customized or special orders due to customer personal reasons.
Refund Request
To request a refund, please contact our customer service team using the contact information provided on the website and provide the following information:
Order number;
Purchaser's name;
Product name;
Reason for refund;
Related photos.
We will review your request upon receipt and notify you of the review result via email.
Return Process
After approval, customers must return the goods according to the return instructions provided by customer service. Returned goods should be properly packaged to avoid damage during transportation.
Unauthorized returns may not be processed, so please contact customer service before returning any goods.
Refund Processing
Once we receive and inspect the returned goods, we will make a final confirmation of the refund request.
Orders that meet the refund conditions will be refunded to the original payment method after approval. Processing times may vary between different payment institutions; generally, refunds will appear in your account within 3-7 business days.
Damaged or Incorrectly Shipped Goods
If you receive goods with quality problems, shipping damage, or discrepancies with your order, please contact us as soon as possible after receiving the goods and provide relevant photos and order information. After verification, we will provide a solution of exchange, replacement, or refund based on the actual situation.
Order Cancellation
We will process your order as soon as possible after submission. If the order has not yet entered the shipping process, customers can contact the customer service team to apply for order cancellation.
For orders that have already been shipped, they will be processed according to the normal return process. Limitation of Liability
We reserve the right to refuse returns or refund requests that do not comply with this refund policy. To the extent permitted by law, this website's liability for any refund shall not exceed the actual amount paid by the customer for the order.
Contact Us
If you have any questions about this refund and return policy, please contact us using the contact information provided on the xyriathnerythos.com website. Our customer service team will assist you as soon as possible.